Meet the Team

Our artists train with recognised industry bodies in Australia and overseas rather than learning solely on the job. Our Director holds a Diploma of SMP from Goldeneye in Europe and a Masters in SMP completed with Scalp Micro USA in 2017, and that external benchmark shapes how the wider team is trained. Individual qualifications are listed on each artist's profile.

Yes. The team holds industry-standard infection control certification, and every studio is Australian Health Department Certified. Practically, that means single-use needles, medical-grade equipment and sterile private treatment rooms. Infection control certification is a fair thing to ask any SMP practitioner to produce before you let them work on your scalp.

Artists are based at specific studios: Kate Dawes and the Perth team at Fremantle, with colleagues covering Sydney's Double Bay studio and our Melbourne locations. Individual profiles list each artist's home studio. Some artists travel between locations at particular times, so if you want to see a specific person, mention it when you enquire and we will tell you when they are available.

Yes, subject to that artist's availability at the studio you are attending. Read the profiles, and if someone's background or portfolio appeals to you, request them when you book. If your preferred artist is heavily booked we will tell you honestly rather than quietly assigning someone else: you should know who is doing your treatment before you arrive.

Ask for evidence rather than claims:

• Formal SMP training and current infection control certification
• A health-authority-certified premises, not a rented room
• Healed results photographed from multiple angles, not just fresh work
• Experience with your specific situation: scarring, skin tone, hair loss stage
• Insurance, and a clear position on what happens if you are unhappy

That is how we prefer to work. SMP is built in layers across sessions, and the person who placed your hairline and set the density is best placed to judge what the next pass needs. Continuity is planned into your bookings from the outset. If circumstances ever require a change, you would be told beforehand and your treatment plan handed over in detail.

No. A trichologist studies the hair and scalp and the causes of hair loss; an SMP artist applies pigment to change how the scalp looks. They are separate disciplines that happen to overlap in our business: Kate Dawes is an accredited and registered Trichologist with the International Association of Trichologists as well as a Leading Practitioner in SMP.

Each team member has a personal profile page covering their background and the work they specialise in, and our gallery shows results from across the team. If you want to see cases from a particular artist that resemble your own hair loss pattern, ask us: we can usually put relevant examples in front of you before you commit to a consultation.

Yes. Scar work (including transplant donor scarring and scarring from surgery or accidents) is a regular part of what our artists do, and the gallery includes a dedicated scar section. It is a more demanding application than standard density work because scar tissue takes pigment unevenly, so these cases are always assessed in person before any commitment is made.

The team includes internationally trained and recognised artists, and our Director has presented at Australian and international industry events, including Olympia Beauty's Finishing Touches Boot Camp in 2019 and the International Society of Hair Restoration Surgery's World Congress Live Surgery Workshop in Bangkok. Staying visible in the wider field is how technique stays current.

Yes, the business is fully insured, which alongside health department certification and infection control certification forms the baseline we would expect any legitimate SMP provider to meet. It is worth confirming with any clinic you consider, because insurance and premises certification are the two things most often missing from operators working out of non-clinical spaces.

Yes, and we would encourage it. Your free consultation is normally with the artist who would carry out your treatment, so you can judge how they communicate and whether you are comfortable with their approach before any money changes hands. If you would rather meet by video first, that can be arranged at no cost.